Resume
| qualifications summary |
•Strong leader
•Build and lead training teams
•Reorganize training teams to maximize efficiency
•Align training with business needs
•Improve training department’s reputation
•Build strong relationships with key business leaders / contributors
•Produce measurable results
•Build job certification programs
•Build training evaluation programs
•Implement eLearning
•Implement assessment tools
•Customer focused
4 years training management experience
12 years training & instructional design experience
•ADDIE / Adult Learning / eLearning / Web / Blended Learning
16 years technical experience
•Audio-Video / CableTV / NAS-SAN / content management & delivery / network
| achievements |
• Reorganized departmental responsibilities. Matched staff to projects based on strengths, skills and expertise. Staff each had primary focus areas, but operated in a flexible environment that allowed resources to shift quickly to accommodate changing organizational priorities. Results: Decreased development time. Increased efficiency and quality of training. Ability to more easily accommodate business needs.
• Created certification programs. Programs included annual training and assessment of foundational, organizational and job specific knowledge and an audit of post-training production to evaluate effectiveness. Results: Standardized training and performance expectations. Identified coaching opportunities. Ensured accountability of trainees. Increased productivity.
• Identified appropriate opportunities to implement computer based training. Results: Increased flexibility of training time. Cost savings.
• Transitioned training department to a team mentality via strong leadership; team building activities; and by nurturing an open, empowering, collaborative environment. Results: Increased efficiency, quality and collaboration. Improved staff morale. Decreased turnover.
• Developed staff to better meet needs of adult learners. Implemented more interactive, hands-on learning. Encouraged “assessment as learning,” “social cognitive” and other methodologies to enrich the learning experience. Created an instructional design philosophy for the department. Conducted internal training for staff to promote these philosophies. Results: Increased trainee satisfaction as indicated in level one evaluations and training effectiveness as indicated in level two evaluations.
• Developed staff to accommodate the organization’s eLearning needs. Conducted internal training for staff for Flash, Captivate, Photoshop, Camtasia, Audio/Video production, Web 2.0, online assessment tools and online surveys. Results: Staff more productive and better able to accommodate eLearning development.
• Managed through and overcame the challenges of the financial industry’s recent instability, major organizational restructuring and uncertainty and a massive reduction of resources. Results: Learned to do more with less while keeping staff enthusiastic, positive and motivated.
| professional experience |
12/2008 – Present | Aurora Bank FSB | Denver, CO
Assistant Vice President, Learning & Development
• Promoted from instructional designer to manager of instructional design to Assistant Vice President of Learning and Development
• Responsible for all curricula development, implementation, evaluation and maintenance for a national organization of 2,000+ employees
• Directed training for our business partners in Operations, Customer Service, Management, IT, Sales, HR and Project Management
• Hired and managed a team of five instructional designers; assisted with the hiring and management of an additional nine employees
• Implemented new technologies and learning strategies including online assessments and an improved evaluation program
• Managed contractors, vendors and other external department resources
• Completed management training program
5/2007 – 12/2008 | Aurora Bank FSB | Denver, CO
Instructional Designer
• Designed and developed multimedia rich, interactive online learning using Flash, Captivate, Camtasia, Snagit, Photoshop, Visio, Audio and Video
• Implemented facilitated online learning programs
• Facilitated (as needed)
3/2006 – 5/2007 | On Command Corp. | Denver, CO
Technical Trainer & Instructional Designer
• Developed and delivered eLearning and instructor-led systems training
• Produced measurable changes in behavior for field and call center support teams through targeted, task oriented training
• Managed Gen21 LCMS and WebEx Knowledge Base
5/1999 – 3/2006 | SeaChange International | Denver, CO
Technical Trainer & Instructional Designer
• Developed and delivered customer and internal systems training
• Increased customer satisfaction by redeveloping course content, course structure and training documentation
• Implemented improved training methods including visual aids, job aids, hands-on training and task oriented lab exercises
1/1998 – 5/1999 | TCI/AT&T | Denver, CO
Traffic Coordinator - Canales ñ/Primestar (digital advertising)
• Spearheaded launch of Canales ñ cable traffic operations
• Maintained day-to-day operations for Canales ñ and Primestar
12/1994-5/1997 | WOLO-TV(ABC) | Columbia, SC
News Videographer/Editor
• Shot, edited, reported for daily news and promotional operations
| skills |
Instructional Systems Design
• ADDIE, Adult Learning, Knowledge Transfer
• Learning Styles & Theory
• Multimedia Design Principles
Multimedia
• Adobe Flash/Captivate/Acrobat Professional> Expert
• Photoshop/Fireworks/Paint Shop Pro> Expert
• Audio/Video/Editing/Adobe Premier Pro/Photography/> Expert
• Lectora/PowerPoint> Expert
• Snag-It> Expert
• Visio> Expert
• Camtasia/Camstudio/Epiplex> Expert
• Sound Forge/Audacity> Expert
• InDesign/Dreamweaver/HTML/CSS> Intermediate
• Web 2.0 technologies/SharePoint> Intermediate
Additional
• Formatting Solutions Pro
• Microsoft Office Suite
• Technical Writing Experience
• LCMS Management/SCORM
• Outstanding Customer Service Awareness
• Basic SQL/System Admin/Networking/NAS/SAN
| education |
2009 | University of Colorado Denver | Denver, CO
Master of Arts, Information and Learning Technologies, Instructional Design & Adult Learning
1995 | University of South Carolina | Columbia, SC
Bachelor of Arts, Journalism
Cum Laude